Queue Manager

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Total in Queue

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Pending Calls

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Pending SMS

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In Progress

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	Priority	Contact	Type	Task	Status	Assigned To	Reason	Attempts	Actions
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Name	Email	Role	Queue Size	Current Contact	Status
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Time	Action	Contact	Performed By	Notes
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Total Items

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Completed

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Pending

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Skipped

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Completion Rate

--%

Status Distribution

Pending In Progress Completed Skipped

Action Type Breakdown

Rep Performance

Rep	Assigned	Completed	Pending	Skipped	Completion Rate	Performance
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Priority Distribution

High Priority (80-100)

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Medium Priority (50-79)

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Low Priority (1-49)

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Agency Owners

Name	Email	Company	Agency Code	Agents	Status	Actions
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Agent Mappings

Agent Name	Email	Phone	Agency Owner	Licensing Status	Mapped	Actions
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Live Rep Status

Clocked In

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Not Clocked In

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Ready/Productive

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Away/Break

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Rep	Status	Status Duration	Session Duration	Contacts Today
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Daily Summary

Total Shift Hours

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Productive Hours

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Total Contacts

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Avg Contacts/Hour

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Rep	Clock In	Clock Out	Total	Productive	Away	Contacts	Per Hour
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